Privacy Policy
Last updated:
This policy explains what information Mold Removal Oakville collects through moldremovaloakville.ca, why we collect it and how it is handled. We collect only what we need to respond to your request for an inspection or estimate, and we handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect
When you send an estimate request through one of the forms on this site, we receive:
- your name and phone number;
- your email address, if you choose to provide it (it is optional);
- the property type you select;
- the description of the problem you type in the message field;
- technical details sent automatically with the request: your IP address and the date and time of the submission.
Please do not include sensitive personal information, such as health details or financial information, in the message field. A short description of what you are seeing is all we need.
How we use it
- to contact you about your request and to arrange an inspection or estimate;
- to prepare a written scope and quote if you ask for one;
- to keep a record of the project if you decide to go ahead;
- to protect the forms from spam and abuse (IP address and time only).
We do not sell, rent or trade your information, and we do not add you to a marketing list.
How the forms work
Form submissions are processed by our own website server and delivered to our business email inbox. The forms include basic spam protection: a hidden field that only automated bots fill in, and a limit on how many requests can be sent from one connection in a short time. For that limit, the server keeps a one-way (hashed) version of your IP address with submission times for about ten minutes; it is not linked to your name or message.
Third-party services
- Website hosting and email — our hosting provider stores the website and handles the server and email systems that deliver your request to us.
- Google Maps — the service-area map on the homepage is embedded from Google. When it loads, Google may receive your IP address and set its own cookies under the Google Privacy Policy.
- Analytics — this site does not currently use analytics or advertising cookies. If that changes, this policy will be updated first.
Fonts and images are served from our own server, so they do not send your information to font or image providers.
How long we keep it
Estimate requests are kept for as long as needed to respond to you and follow up on your request — generally no longer than 24 months if no work is booked. If we carry out work for you, related records are kept for as long as needed for warranty, accounting and legal purposes. Spam-protection data is kept for about ten minutes.
How we protect it
The site is served over an encrypted (HTTPS) connection. Access to the inbox that receives requests is limited to the people who respond to them. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete your request at any time. You can also withdraw your consent to being contacted. To do this, email info@moldremovaloakville.ca or call (905) 243-0055.
Contact
Mold Removal Oakville
475 Wyecroft Rd, Oakville, ON L6K 2H2
info@moldremovaloakville.ca
(905) 243-0055
Changes to this policy
If the way this site handles information changes, we will update this page and the date at the top.